- Go to https://customer.employeeloansolutions.com/
- Click “Forgot Your Password?”
- Type in the email address associated with your TrueConnect account
- Answer your security questions
- If you’re unable to answer your security questions, click here.
- A temporary password will be sent to your email
- Use this temporary password to login to your account
- Enter your new password in the corresponding field
- Confirm your new password
- Proceed to your account